Customer Success Manager
- Johannesburg, Gauteng
- Permanent
- Full-time
This impactful, customer-facing position is ideal for someone who thrives in a dynamic, collaborative environment. You'll manage a portfolio of clients, drive retention, identify expansion opportunities, and lead cross-functional initiatives. If you're commercially minded, relationship-driven, and excited about continuous improvement, this role is for you.Key Responsibilities
- Trusted Advisor: Build lasting relationships with clients and act as a strategic partner to support their success.
- Retention-Focused: Proactively engage clients, resolve challenges, and mitigate risks early.
- Revenue Expansion: Identify and drive cross-sell and upsell opportunities across your client base.
- Cross-Functional Collaboration: Work closely with Operations, Sales, Marketing, RevOps, and Finance to deliver a seamless client experience.
- Strategic Initiatives: Contribute to improving team efficiency and scalability by leading impactful internal projects.
Must-Have:3+ years in a client-facing customer success or account management roleExcellent communication and rapport-building skillsStrong organisational and problem-solving abilitiesNumeracy confidence—comfortable with tax, FX rates, and basic financial conceptsStartup mindset—adaptable, resourceful, and hands-onAbility to manage and prioritise a high volume of client accounts without compromising qualityPreferred:Commercial acumen—enjoys having strategic, revenue-focused conversationsFamiliarity with Salesforce and Monday.comExperience in a tech startup or scale-up environmentCompensation & BenefitsCompetitive market salaryShare Incentive Scheme – because your success drives the company’s successGenerous vacation policy – because rest fuels performanceTeam lunches, snacks, and drinks – because we value team cultureHybrid working environment – work from the office or remotelyUnique opportunity – define and shape this role in a high-growth settingCompany Culture & Values
- Better Than Yesterday – We embrace challenges and continuously improve.
- One Playground – We collaborate globally to achieve shared goals.
- Impact Over Input – Results matter.
- Obsession for Excellence – We set high standards and deliver with precision.