Offshore IT Technician
Southey Contracting Offshore Division
- Cape Town, Western Cape
- Permanent
- Full-time
- Provide first- and second-line IT support to offshore personnel.
- Install, configure, and maintain computer hardware, software, printers, and network equipment.
- Monitor and troubleshoot network connectivity, including satellite and radio communications.
- Manage and maintain routers, switches, firewalls, and wireless access points.
- Liaise with onshore IT teams to ensure seamless communication and issue resolution.
- Maintain and update asset and configuration management databases.
- Monitor system performance and carry out routine preventative maintenance.
- Ensure backups, antivirus, and patch management are up to date and functioning properly.
- Implement and maintain cybersecurity protocols in line with company policies.
- Support VOIP systems and satellite communication platforms.
- Participate in the development and enforcement of IT standards and procedures.
- Maintain accurate documentation of systems, configurations, and procedures.
- Provide support during system upgrades, outages, and disaster recovery scenarios.
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- 3+ years of IT support experience, preferably in an industrial or remote/offshore environment.
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN).
- Hands-on experience with Cisco or Juniper network devices.
- Familiarity with satellite communication systems (e.g., VSAT, Iridium).
- Knowledge of Microsoft Windows Server, Active Directory, Office 365, and backup solutions.
- Experience with remote desktop tools and helpdesk ticketing systems.
- Valid BOSIET, HUET, and offshore medical certificate (or willingness to obtain).
- Cisco CCNA or CompTIA Network+/Security+ certification.
- Experience with cybersecurity practices in industrial control systems.
- Familiarity with ITIL principles or similar service management frameworks.
- Self-motivated and able to work independently under pressure.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- High attention to detail and commitment to safety.