Senior Project Manager - IT Projects

• Develop and maintain a comprehensive project schedule, including detailed timelines, resource allocations, and deliverable milestones.
• Provide resource requirements plan to client, the company and contractors
• Project Manage the on-time delivery of defined programs, projects and deliverables.
• Coordination of 7+ parallel projects with phased handovers
• Collaborate with client and third-party vendor for the successful implementation of the program and projects.
• Schedule and facilitate all project engagements and meetings, including:
• Setting meeting agendas
• Meeting Minutes and/or Notes
• Tracking of action items discussed in meetings
• Ensuring the correct role players attend meetings
• Attendance Registers

• Act as the primary liaison between the Company, the client and other stakeholders.
• Act as the primary liaison between the Company and its appointed sub-contactors
• Lead stakeholder meetings to provide progress updates, resolve escalated issues, and ensure alignment on program objectives.
• Foster a collaborative environment to address stakeholder concerns and incorporate feedback into program delivery.
• Communications to project stakeholders and project teams as per the communications plan
• ACX Internal PMO reporting and forums as required

• Implement the Risk Management Plan (RMP) and Issues Management Plan (IMP).
• Maintain and Update Risks and Issues registers.
• Identify potential risks early, define mitigation strategies, and implement proactive measures to minimize disruption.
• Address and resolve operational challenges, including resource constraints, technical setbacks, and vendor performance issues.

• Implement governance structures as outlined in the program charter, SOW and MSA, ensuring alignment with legal and regulatory obligations.
• Facilitate audits and reviews to ensure compliance with data sovereignty and program governance policies.
• Ensure that all aspects of a project are documented and updated as required, including:
• Project Charter
• Scope or Statement of Work Document
• Project Plan
• Resource Plan and RACI
• Project Contact List
• Project Update Reports
• Risk and Issues Register
• Variance Requests
• Meeting documentation
• Completion Certificates for sign-off and billing

• Define and track key performance indicators (KPIs) to evaluate program success and adherence to deliverables.
• Generate detailed progress reports, dashboards, and presentations for the Program Steering Committee, the Company PMO forums and other stakeholders.
• Provide timely updates on project financials, scope changes, and operational performance metrics.
• Create and maintain up to date set of project documentation, including project schedules, presentations, reports and communications
• Budget management (Human resources and financial) R500M program value.

• Oversee quality assurance processes to ensure that all deliverables meet the agreed-upon standards and acceptance criteria.
• Integrate continuous improvement practices by leveraging feedback loops, data insights, and lessons learned from program phases.
• Get client sign-off on project deliverables to drive closure of active project phases and projects
• Facilitate Operational Handovers to relevant Customer Service Teams (CST)
• Facilitate Operational Handovers and processes between project and client operations teams.

• Coordinate training programs and knowledge transfer initiatives as specified by the program charter.
• Ensure all relevant stakeholders, including operational teams are equipped with the necessary skills to manage and sustain the program post-implementation.

• Bachelor's degree in information technology, Business Management, or a related field.
• Project management certification (e.g., PMP, PRINCE2) is mandatory.
• Advanced degrees or certifications in governance, compliance, or IT service management are advantageous.
• Minimum 8 years of project management experience, with at least 5 years managing large-scale IT infrastructure or IS/ICT programs.
• Experience in managing high value projects/program (R300M+) for an extended period.
• Proven track record in delivering projects within a highly regulated environment (e.g., government, public sector, or critical infrastructure).
• Demonstrated experience in managing complex stakeholder dynamics and multi-vendor projects.

• Must have proven experience with running high value, complex projects and/or programs
• Require expert MS Project skills and be able to generate operational and analytical reports from the schedules (such as project status, slippage, resource consumption, milestones/deliverables due).
• Experience with Timesheet Management
• Strong understanding of IS/ICT systems, including real-time monitoring solutions, infrastructure upgrades, and operational management.
• Knowledge of South African statutory and regulatory frameworks, such as PFMA, PPPFA, and data sovereignty requirements.
• Proficiency in risk management, quality assurance, and performance monitoring.
• Candidate must have a good understanding of technical IT terms and concepts and have technical IT experience.
• Demonstrate knowledge of the day-to-day operations of a program and project.
• Demonstrate a solid knowledge of Project Management methodologies and concepts
• Demonstrate a systematic and structured approach to project management
• Excellent note taking skills.
• Excellent knowledge of MS Office Programs (Excel, Word, PowerPoint, SharePoint, MS Teams)
• Good general computer literacy.

• Candidate must be self-motivated and able to work independently
• Strong attention to detail
• Self-confidence is a must
• Must be able to operate under pressure and adapt to a fast-paced environment.
• Proven track record of successful delivery of long term (3yr+) projects or contracts
• Ability to multi-task
• Candidate must be comfortable to professionally participate and present during meetings, at various levels, such as Steering Committee and Executive levels.
• Ability to work in a complex and changing environment.
• Excellent communication skills, both written and verbal in English.
• Excellent interpersonal skills and a team player.
• Excellent leadership abilities to drive team alignment and program delivery.
• Strong verbal and written communication skills for stakeholder engagement and reporting.
• Ability to build and maintain productive relationships with diverse teams and external stakeholders.
• Analytical thinking for complex problem resolution.
• Flexibility to adapt to changing priorities and manage conflicting demands effectively.

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