Senior Business Analyst
- Cape Town, Western Cape
- Permanent
- Full-time
1. Business Analysis Planning and Monitoring
- Identify the appropriate stakeholders
- Determine the activities required to successfully complete the business analysis
- Track and communicate the progress of work items throughout the SDLC
- Accurately estimate the required business analysis of work items
- For analysis purposes, have a detailed understanding of the source system (including database structures and process flows)
- Investigate, evaluate, design, and propose solutions to address business requirements
- Validate that the stated requirements match the stakeholders’ expectations
- Work with project stakeholders to identify, model, and then document their requirements and business domain details
- Structure the requirements in the agreed format so that it is understandable by all stakeholders
- Ensure the timely analysis and documentation of business requirements for the delivery team
- Strong interpersonal and communication skills to help the team work together and to provide a good service
- Communicate the requirements to all stakeholders and obtain stakeholder sign off within the estimate time
- Facilitate meetings, prepare and run with presentations, resolve conflict and negotiate and influence others.
- Facilitate workshops with stakeholders to capture several independent sources of information relating to the project and gaining consensus where possible
- Capture areas of opposing opinion
- Ensure that requirements are prioritized
- Use a combination of text, matrices, diagrams, and formal models to conceptualize the requirements
- Define Assumptions, Constraints and Risks
- Ensure that requirements specifications meet the necessary standard of quality
- Validate that all requirements support the Product Portfolio business architecture
- Ensure that the proposed solution meet the stakeholders’ requirements
- Assist the testing team to ensure the solution is validated against the business requirements
- Assess whether the organisation is ready to make effective use of the solution
- Identify new capabilities required to meet the business need
- Define which new capabilities a project iteration will deliver
- Use a combination of text, matrices, diagrams, and formal models to conceptualise the business requirements
- Ensure that the requirement specifications meet the necessary standard of quality
- Act as interface with business and the delivery team during the SDLC
- Understand and describe the basic function of the business’s core system
- Investigate production issues and propose solutions
- Perform data analysis tasks to find issues and opportunities for enhancements
- Solid business knowledge of the Finance Industry
- Good understanding of business analysis concepts, tools, and methodologies
- Ability to facilitate, research, model and define requirements
- Experience working in a scrum development process
- Quick problem solver with an eye for detail and accuracy
- Ability to work independently as well as in a team
- Experience in using SQL to query databases and complete test cases
- Strong interpersonal and communication skills to help the team work together and to provide a good service
- Information gathering and problem analysis
- Applying Professional / Specialist / Technical Expertise
- Creating and Innovating
- Quality and Detail orientation
- Developing Self
- Detail Orientated
- Pro-active and showing ownership for work
- 3-year tertiary qualification in relevant technical/financial/analytical related field of study
- Diploma in Business Analysis from FTI or equivalent
- 6 Years + experience in a similar role within a formal business analysis environment
- Experience within the Financial Services industry
- Experience with Contact Centre Environment
- Debt collection experience