Customer Sales Consultant- Hearing Aids | Cape Town

Cape Town, Western Cape
R25,000 per month
Permanent
Full-time

7 days ago
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Our client is looking for highly motivated, independent, and empathetic customer consultants to grow their business within the South African market. Our client is well established and are a small team with big ambitions: You’ll be joining their team with offices in Cape Town, working in a close-knit, start-up environment.You will be responsible for guiding your customers through the full journey, from the first step (a detailed telephonic conversation) until they are 100% satisfied with their product. You will be given continuous coaching, support, and the tools you need to thrive, as we scale our South African business from start-up to market leader.RequirementsYour responsibilities:

Provide the customers with detailed telephonic consultations, understanding the customer’s needs and lifestyle

Develop individual solutions based on the requirements of the customer

Provide knowledge and in-depth advice for hearing loss and hearing aids

Schedule appointments with customers and the partner providers (audiologists)

Build strong, trusting relationships with the customers and partner providers

Offer support, encouragement and troubleshooting throughout the customers’ entire hearing journey

Between 1-3 years background in healthcare or other consumer-facing sales (e.g. tourism, healthcare tech sales)

Previous experience meeting sales targets/goals/KPIs

Having the ability to sell while offering empathy and care

A desire to make an impact through both selling and customer service

BenefitsBase salary of R25 000 plus commissionHybrid role: 3 days in office if based in CPT - CBDPurely telephonic role, the network audiologist sees customers in person for clinical testingWorking hours: 3 week per month early shift which is 8am to 5pm; 1 week per month late shift, 10am to 7pm; required to work one Saturday per month 9am to 1pm, and they receive one half a day off in the week to compensate for the Saturday shift#LI-KT1

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