Network Technician

ICT Engage

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 10 days ago
Key Responsibilities· Install, configure, and maintain network hardware: routers, switches, firewalls, access points.· Provide onsite and remote support for ISP services: Fibre, Microwave, SD-WAN, MPLS, and mobile internet.· Implement and support voice systems: SIP trunking, IP-PBX (3CX, Microsoft Teams telephony).· Enforce security through firewall setup and coordination with managed cybersecurity tools.· Integrate cloud connectivity (Azure, AWS, Private Cloud) into hybrid network environments.· Monitor and resolve network issues using NOC and monitoring tools.· Perform preventative maintenance, firmware upgrades, and patching.· Provide customer support, configuration documentation, and escalate incidents per SLA.· Assist with the design and implementation of network infrastructure projects.· Travel to client sites to support physical installations and troubleshooting.Requirements· 3+ years in network support or field engineering roles.· Strong technical knowledge of:
- Cisco/Aruba/HPE switches & routers
- Next-gen firewalls (e.g., Sophos, Trend Micro, SentinelOne)
- MPLS, SD-WAN, VPNs
- Wi-Fi access point deployment and configuration
- SIP trunking solutions and IP-PBX systems (3CX, MS Teams telephony).· Familiarity with cloud networking (Azure/VPN, AWS VPC).· Proficient in NOC ticketing systems, network monitoring, and diagnostic tools.· Strong troubleshooting, problem-resolution, and customer communication skills.· Valid drivers license for client-site deployments.Preferred Qualifications· Certifications: CCNA or equivalent, NFPA, 3CX Engineer, Azure Networking, Sophos/Trend Micro/SentinelOne.· Experience with managed services for mid-sized to large clients.· Knowledge of telecom ISP operations and resilience best practices (failover, redundancy).

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