BPO Sales Trainer
- Cape Town, Western Cape
- R15,000-17,000 per month
- Permanent
- Full-time
- Facilitate training group as per Client curriculum requirements.
- Transfer of skills into different campaigns and accounts required for various industries.
- Conduct Training Needs Identification as per project requirements and report findings
- Attend Quality Calibration sessions and ensure variance is less than 5%
- Take Calls for minimum 4 hours each month.
- Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date.
- Self-upskill on industry updates and relevant knowledge.
- Communicate with team on Knowledge and Skill updates for relevant campaigns.
- Coordinate with OPS manager to help transition agents from Training to incubation as per expectations.
- Coach own Trainees on observed Knowledge and Skill gaps
- Manage Attrition within Training groups with regular one-on-ones.
- Review Training content and suggest new ways of delivery to improve effectiveness.
- Complete Training Administrative tasks as per set timelines
- Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery.
- Keep up to date with changes by attempting monthly Knowledge Assessment
- Minimum 1 Years’ experience as a L&D Sales trainer
- Experience within BPO Sector
- Experience in telecommunications industry ideal
- Experience outbound sales