Work from home Technical contact centre agents (Randburg)
- Randburg, Johannesburg
- Permanent
- Full-time
- Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service
- Must be able to communicate with customers professionally and articulately
- Must be able to present benefits/opportunities of the product or service in an effective manner
- Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers
- Exercise appropriate soft skills when dealing with difficult customers
- Ensure correct listening skills and probing techniques are used to establish relevant information
- Be able to effectively communicate with the team leader and team members
- Ensure that customers are informed as to the progress of queries logged but not resolved
- Ensure that the customers are called, and the resolution is confirmed before queries are closed
- Ensure that progress of every query logged is monitored until resolution
- Performing any ad hoc tasks as instructed.
- Matric
- IT background or qualification
- Preferably in possession of an A+, N+, MCSE or CCNA qualification
- Previous ISP experience
- IT trouble shooting skills including an ability to perform remote troubleshooting
- 2 to 3 years Telecommunication knowledge and experience
- Experience of website navigation functionalities, technology savvy
- Can you work from home or in the office?
- Criminal clear
- Computer literate
- Excellent listening skills
- Willingness to learn
- Problem-solving skills
- Attention to detail
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