Onsite Support & Installation Manager – Port Elizabeth

• Leadership & Team Oversight:

• Mentor, schedule, and support a team of Installation & Support Technicians across the Eastern Cape
• Conduct weekly stand-up meetings, and compile minutes for Senior Management
• Oversee standby and after-hours coverage schedules and readiness
• Installation Management:

• Manage the planning and quality of new site installations and upgrades
• Conduct site visits during, and after, installations to ensure client satisfaction
• Collaborate with the Setup Department to track progress, stock, and staging
• On-site support coordination:

• Monitor onsite support delivery, job progress, and technician dispatching
• Ensure SLA targets are met and client issues resolved promptly
• Maintain high levels of post-support client engagement and feedback
• Technical Training & Compliance:

• Ensure technicians are trained and certified on Unity and GAAP solutions.
• Work with the training department and support outlying regions as needed.
• Roll out and enforce updated installation/support procedures from management
• Asset & Equipment Management:

• Conduct toolbox and vehicle spot checks; manage technician equipment accountability.
• Maintain hardware readiness and tool stock levels
• Monitoring & Reporting:

• Regularly review dashboards, performance metrics, and team KPIs
• Report escalations, trends, and resource needs to senior leadership
• Client Engagement:

• Lead technical meetings with clients and ensure issues are resolved efficiently
• Promote trust and satisfaction through clear, proactive communication

• Grade 12
• Relevant tertiary qualification is a plus
• Proven track record in managing Technical Field Teams (preferably in POS or IT service environments)
• Strong understanding of:

• POS systems
• Installation processes, and
• Support operations
• Excellent people management, problem-solving, and coordination skills
• Comfortable with after-hours coordination and regional support
• Must be tech-savvy with solid reporting and administrative discipline

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