Administration Manager

• Manage and direct the day-to-day operations and administrative functions.
• Oversee the smooth functioning of customer service, installations, warehouse, and general office administration.
• Develop, implement, and maintain standard operating procedures (SOPs) for efficient operations.
• Ensure compliance with company policies and administrative processes.
• Identify challenges and opportunities for improvement and drive corrective action plans.
• Coordinate with internal departments to ensure operational alignment.
• Provide ongoing support and guidance to staff across all operational and admin areas.
• Assist in employee performance management processes.
• Monitor and control expenditure in line with budgetary provisions.
• Maintain clear documentation of all operational and administrative processes.

• Finance and Reporting Support:

• Liaise with the finance team to meet monthly reporting and billing deadlines.
• Ensure accurate and timely submission of procurement and stock-related financial information.

• Customer Service Oversight:

• Build and maintain positive customer relationships by resolving complaints promptly.
• Ensure customer service delivery meets company standards and expectations.
• Support and guide customer service representatives to improve service quality.

• Procurement and Inventory Control:

• Supervise procurement functions to ensure timely availability of required stock.
• Maintain up-to-date supplier records and manage supplier relationships.
• Oversee inventory management across the division to ensure accuracy and stock availability.
• Conduct regular stock takes and ensure alignment with inventory records.
• Plan, organize, and control activities related to the procurement and inventory function.

• Team Leadership and Communication:

• Work closely with the Sales and Technical Managers.
• Lead and support admin and operational staff to achieve departmental objectives.
• Conduct regular team meetings to ensure alignment, share updates, and address concerns.
• Ensure team adherence to SOPs and administrative protocols.

• National Diploma or Degree in Business Administration, Operations Management, or related field (preferred).
• Minimum 5 years' experience in an operations and/or administrative management role.
• Proven ability to manage cross-functional teams, procurement, and inventory control.

• Strong organisational and administrative skills.
• Excellent leadership and team management abilities.
• Effective problem-solving and decision-making capabilities.
• High attention to detail and accuracy in reporting and documentation.
• Strong interpersonal and communication skills.
• Ability to multitask and perform under pressure.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and inventory/procurement systems (experience with BPO an added advantage.

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