Onsite EUC Engineer (Gqeberha)

• Able to demonstrate the following:

• Be able to work towards a given SLAs
• Assist colleagues whenever necessary with required information.
• Excellent time management and organizational skills
• Good understanding of Microsoft Exchange or O365 and general mail requirements
• Email Security and Email related problems
• Strong Desktop operating system knowledge and troubleshooting
• Strong understanding of user hardware and software
• Strong troubleshooting and fault-finding skills with proven methodology - must be able to troubleshoot problems telephonically with minimal assistance

• Excellent knowledge of Microsoft Office and other office management tools and applications
• Adhoc afterhours as per business requirement.
• Monitor and Manage unassigned support request.

• Strong troubleshooting and skills with a proven methodology - must be able to troubleshoot problems with minimal assistance:
• Working knowledge on Active Directory required for the administration of user accounts and passwords, GPOs
• Installing and troubleshooting Microsoft Outlook /O365 usability issues along with general connectivity to the internet
• Strong understanding of End User hardware and software
• Strong Desktop operating system knowledge and troubleshooting
• Facilitating feedback on current tasks

• Creating or Escalating tickets

• Troubleshoot, and show descriptive steps taken to resolve along with relevant time entries
• Collect a predefined set of information for each incident logged
• Identifying urgency, impact, and general timelines of the issue
• Provide the necessary resolution or escalate for assistance
• Vendor Management - act as a point of contact for both vendor/Staff member and carry out the necessary coordination of tasks/claims and warranties
• Task Management

• Ability to work independently
• Following up on issues and outstanding information
• Create and update records
• Attention to detail with scheduled tasks is vital.

• Coordination and Communication: it's critical that the EUC Engineer is able to demonstrate strong skills when multiple incidents occur:

• Communication skills (telephonic and written)
• Ability to work unsupervised
• Facilitating feedback on current tasks
• Ability to escalate and provide incident and request management
• Be able to effectively communicate to all areas of business regardless of job description.
• Secure efficiency and compliance to company policies
• Ability to manage frustrated callers by applying good reasoning and logic

• Matric is essential
• A+, N+, O365 /Azure Fundamentals
• Diploma/Degree Information Systems

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