Senior IT Product Manager

• Define and document product requirements, specifications, and roadmaps in collaboration with stakeholders, operations management, and development teams.
• Translate business needs into actionable technical requirements, ensuring alignment with organizational goals.
• Develop and maintain a clear product vision, prioritizing features and deliverables based on business value and user needs.

• Act as the primary point of contact between operations management and development teams, fostering collaboration and resolving conflicts.
• Communicate project status, risks, and opportunities to stakeholders, ensuring transparency and alignment.
• Facilitate cross-functional meetings, including sprint planning, stand-ups, and retrospectives, to drive project momentum.

• Establish and track key performance indicators (KPIs) to measure the productivity and efficiency of IT resources, including development teams and infrastructure.
• Implement processes to monitor resource utilization, identify bottlenecks, and optimize team performance.
• Provide regular reports and insights to leadership on team productivity, project progress, and areas for improvement.

• Leverage advanced proficiency in JIRA to manage project workflows, track tasks, and ensure timely delivery of milestones.
• Configure and customize JIRA boards, workflows, and dashboards to support Agile/Scrum methodologies and team needs.
• Train and support team members on JIRA best practices to enhance project management efficiency.

• Collaborate with developers to ensure technical feasibility of product designs and solutions.
• Stay informed of emerging technologies, industry trends, and best practices to guide product innovation.
• Provide technical guidance to non-technical stakeholders, bridging the gap between complex technical concepts and business objectives.

• Bachelors degree in Computer Science, Information Technology, Engineering, or a related field. Masters degree or MBA is a plus.

• 5+ years of experience in IT product management, with at least 3 years in a senior or lead role.
• Proven experience liaising between operations management and technical teams in a fast-paced environment.
• Demonstrated success in defining and launching IT products, from ideation to delivery.

• Strong understanding of software development lifecycles (SDLC), cloud technologies, and IT infrastructure.
• Familiarity with programming languages, APIs, and database systems is highly desirable.
• Ability to read and interpret technical documentation and architecture diagrams.

• Advanced proficiency in JIRA, including workflow customization, reporting, and integration with other tools (e.g., Confluence, Bitbucket).
• Experience implementing Agile/Scrum frameworks within JIRA.

• Experience with performance monitoring tools (e.g., New Relic, Datadog) to track IT resource productivity.
• Certification in Agile/Scrum (e.g., Certified Scrum Product Owner, PMI-ACP) or project management (e.g., PMP).
• Knowledge of DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes).

• Exceptional communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Proven leadership and team management skills, with a focus on fostering a collaborative and inclusive work environment.
• Strategic thinking and vision
• Stakeholder management
• Process optimization
• Technical acumen
• Agile project management
• Data-driven decision-making

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