Operations Manager

• Determines the required personnel.
• Determines the required fleet compliment.
• Ensures that discipline is maintained in the branch.
• Evaluates the performance of all personnel.
• Train personnel in roles and responsibilities.
• Maintains the appropriate records.
• Develops key personnel to function effectively and ensures adequate back-up and succession planning.

• Ensures compliance with the MCC requirements for SA Good Wholesaling Practice for Wholesalers as it applies to the distribution.
• Ensures compliance with RTT company policies and procedures for product transit or delivery.
• Assists with the implementation and maintenance of the Quality Management System (QMS).
• Complies with the requirements of the RTT Safety, Health and Environment (SHE) systems.

• Direct Loads
• Alcon Report
• Collections/Upliftment Report
• Consignment Search Report
• Exports Report
• Fridge Line Report On Verbal Conformance
• Incomplete Reports
• Same Day Report
• Undelivered Report
• Inbound Container Header Report
• Inbound Container Problems Report
• Outbound Container Problem Report
• Problem Trips Report
• Freight On Floor Report
• Tower Report
• SDX Report
• KPI Collections/Upliftment Report

• Direct Loads, optimises and manages the delivery, returns and customer services processes.
• Route Planning
• Vehicle Allocation and Utilization
• SLA / Service level management
• Vehicle departure time management
• Multiple Trip management
• Late Delivery management
• Cage Exception report management
• Delivery due date management
• Launch delivery management
• PDA delivery exception management
• All SOP relating to Drivers

• Managing trans-shipments
• Container ordering and placement
• Managing outgoing container inspections
• Manage container departure times
• Managing outgoing container problem reports
• Managing all SOP relating to the physical loading of containers and dispatching outbound containers
• Managing and training loading checkers and supervisors

• Collection report management
• Missed collection management

• Outstanding POD Management
• POD Quality Management
• IBT processing and dispatch management
• All SOP relating to driver de-briefing and pod accepting
• Returns management
• Loaded not assigned management / Assigned not loaded management
• De-briefer license management
• Endorse POD management

• Minimum 10 years’ experience supervising / managing RTT operations
• Must have experience and knowledge in managing RTT operational systems
• Must be willing to work night shift, weekends and Public Holidays
• SLE system knowledge
• Experience with customer service software, databases and CRM tools
• Must have the capability to plan, organise, control and perform under pressure

• Knowledge of relevant legal and regulatory requirements (In the case of distributing

• Ability to anticipate and solve problems

• Strong leadership abilities
• Must have a diverse personality and can communicate with staff members on all levels.
• Ability to foster and maintain relationships
• Positive and service-oriented attitude
• Ability to thrive in a fast-paced and high-pressured environment
• Planning and organisational skills
• Administration skills
• Decision making
• Presentation skills
• Analytical skills
• Problem solving skills
• Communication skills
• Deadline Driven
• Self-motivated
• Must have own transport
• Must be able to work long hours

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