Renewals Administrator
Kisch IP
- Sandton, Johannesburg
- Training
- Full-time
- Grade 12 (Matric)
- Computer literacy a must - Outlook, Word and Excel
- Knowledge of Patricia and Elite will be highly advantageous
- Ability to prioritise work efficiently
- A strong sense of teamwork
- Highly detail-oriented, target-focused, and proactive
- Ability to maintain composure during stressful situations
- Punctual, flexible and reliable
- Integrity-driven, with uncompromising professional ethics
- Skilled communicator with strong client-facing presence
- Renewal & Recordal Coordination: Send timely and accurate renewal reminders to clients, and issue instructions to agents upon client confirmation.
- Manage Client Instructions: Assess and process client instructions for renewals and recordals, ensuring compliance with deadlines and legal requirements.
- Document Management: Obtain and manage supporting documentation.
- Filing & Record-Keeping: Accurately file applications and maintain updated records in Patricia and Elite systems.
- Invoicing: Prepare and process client invoices in line with billing preferences and internal procedures.
- Database & Termlist Management: Maintain and update termlists and internal systems to reflect current statuses and ensure all case records are up to date.
- Client Communication: Use designated communication channels to correspond with clients, resolving queries and providing updates timeously. Ensure all communications and documents are correctly saved.
- Compliance & Workflow Adherence: Follow internal workflows, ISO procedures, and client-specific requirements meticulously.
- Team & Firm Support: Assist in the smooth day-to-day running of the department, contribute to a productive work environment, and manage time and resources effectively.
- Ad-hoc Support: Be flexible and proactive in assisting with any additional administrative or compliance duties as needed.
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