Project Manager

Point Group

  • Durban, KwaZulu-Natal
  • R25,000-30,000 per month
  • Permanent
  • Full-time
  • 16 days ago
JOB TITLE:Project ManagerMAIN PURPOSE OF THE JOB:The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).Key Performance Indicators (KPI’s):
  • Customer Lifetime Value (CLV)
  • Net Promoter Score (NPS)
  • Customer Satisfaction Score (CSAT).
  • Delivery on-time & In Full (OTIF)
  • Organic Revenue Growth & Profitability
  • Efficiency & Effectiveness
Key Performance Areas (KPA’s):
  • Stakeholder engagement (Collaboration & Communication).
  • Fulfilment (Planning/Scheduling, Delivery).
  • Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
  • Market Research (Innovation Initiatives)
  • Risk Management & Compliance (Awareness & Mitigation)
  • Client Retention (Relationships & Opportunity Generation
QUALIFICATION REQUIREMENTS:Grade 12Diploma and/or certification in related fieldWORK EXPERIENCE:3+ years’ experience in a similar role and/or industryCustomer service & people management experience advantageous.

Point Group