Executives-Customer Care Voice-Inbound
- South Africa
- Permanent
- Full-time
- Answers questions to providers related to Benefit Plans, Claims and related topics
- To communicate effectively for additional information as needed by providers
- Perform accurate data entry
- Perform eligibility and benefit verification
- Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication
- Answers questions to providers related to Benefit Plans, Claims and related topics
- To communicate effectively for additional information as needed by providers
- Perform accurate data entry
- Perform eligibility and benefit verification
- Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication
- Good computer navigation skills
- Typing speed of 30 Words per Minute with 95% Accuracy
- Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to work and collaborate effectively with internal customer
- Preferred knowledge of medical terminology
- Preferred ability to make sound decisions under the direction of Supervisor
- Preferred ability to analyze and resolve problems with minimal supervision
- Ability to navigate multiple systems and applications
- Ability to produce high quality outcomes in a highly productive environment.
- Ability to make sound judgments based on available information.
- Excellent written and oral communication skills
- Strong critical thinking skills and attention to detail
- Experience in using email and Web-enabled applications