Pensions Administrator

The Foschini Group

Western Cape
Permanent
Full-time

28 days ago

Job Description:Key Responsibilities:

Providing exiting employees, who are Fund members, with Retirement Options Counselling and information upon request
Calculation and distribution of Retirement Projections upon member request
Engage members reaching normal and planned Retirement age to initiate the process
Maintaining an audit trail of all interactions with members using the relevant systems and processes
Providing employees or dependents with the necessary Funeral claim documentation and prompt process of the Funeral Claim upon receipt of the necessary documentation and information
Ensuring prompt and regular follow ups on all claims with the relevant stakeholders in order to ensure seamless claims process
Collation, vetting and retention of all the supporting documentation on the members' record
Ensure timeous correspondence with the relevant member within SLA.
Submitting the claim to the Fund administrator according to legislation such as the Pension Funds Act and/or relevant legislation
Timeous and accurate electronic claim submission via the Fund administrator's administration system
The prompt attention and resolution of member queries related to the Retirement Fund, death, disability and funeral in RSA and ROA
Continuous focus on process improvement and efficiencies as well as identifying risks and provide possible solutions to correct and mitigate possible risks
Ensure the relevant process reports are completed and current in line with the relevant departmental SLA
Ad hoc duties and projects aligned to departmental KPA's

Qualification and Experience:

Matric
3-4 years Administration experience
2 years Retirement benefit counselling and Funeral Claim processing
Working knowledge of the Pension Funds Act
English (essential), Afrikaans and/or African languages
Experience working on or familiar with administration systems

Skills:

Good verbal and written communication skills
Strong interpersonal and customer service skills
A thorough, organised and methodical approach to work with the aim of meeting deadlines
Good problem-solving and prioritization skills
Good working knowledge of MS office (Outlook, Word and Excel (essential)
Excellent administrative skills and exceptional accuracy and attention to detail
Self-disciplined with the ability to work under pressure, independently and as part of a team
Good numerical and analytical ability
High adaptability, flexibility, resilience and agility
Innovative thinking to identify process efficiencies and successfully implement measures to streamline processes

Behaviours:

Applies market and business insights in order to drive organisational objectives
Effectively works with others to achieve shared goals
Develops plans and prioritises initiatives that align to the organisational goals and objectives
Assesses and improves the efficiency, effectiveness, and quality of various work processes
Interprets and simplifies complex and contradictory information when resolving organisational problems
Takes accountability and ensures others are held to account on agreed upon performance targets
Readily takes on new challenges and opportunities with a sense of urgency and eagerness
Conveys information and communicates ideas in a clear, concise and impactful manner
Inspires trust and gains the confidence of others by displaying honesty and integrity
Leverages new technology to enhance productivity, improve problem solving, and support business growth

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.About Us:Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.We're the designers, the makers, the shakers and the teams behind the scenes.Are you with us?About the Team: The human resources team strive to create the best experience for all employees throughout the organisation, focusing on people and culture. This team is responsible for talent acquisition, on-boarding, performance management, development, career progression, employee relations and remuneration.

The Foschini Group

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