Technical Trainer - Banking 6 Month
Isilumko Staffing
- Johannesburg, Gauteng
- R20,000 per month
- Contract
- Full-time
- Contribute to Business Unit savings through effective management of cost, time and quality
- Display operational confidentiality by ensuring compliance to relevant standards and policies
- Respond to and ensure detailed feedback and updates to clients and internal stakeholders on queries
- Improve and maintain client service by operating according to optimal capacity
- Find innovative and workable solutions to assist both internal and external stakeholders according to their specific requirements.
- Establish and maintain client relations and satisfaction against agreed to standards and timeframes
- To troubleshoot and where possible, remedy any computer related conflicts in order for the client to be able to transact
- Deliver quality output by efficiently and effectively adhering to all processes.
- Manage workflows via systems which include Siebel, Nitro and Imali
- Install electronic banking profiles for client
- Train clients on electronic banking profile
- Resolve client technical queries on electronic banking products as per agreed standard timeframes
- Resolve client training queries on electronic banking products
- Update MIS daily (log sheets, exception reports and utilisation reports)
- Conduct client courtesy calls, live runs and follow ups
- Use your discretion to prioritise urgent client queries
- Train clients on cash product suites
- Limit risk exposure by adhering to processes and procedures
- Manage cost awareness and control through efficient usage of office resources (stationery, cell phones and printing resources)
- Accurate record keeping on all travel claims
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Matric / Grade 12 / National Senior Certificate
- Advanced experience in contact centre specific technologies and data sets" "Capturing data
- Providing technical support
- Conducting training
- Contact Centre Environment
- Customer Relationship Manager
- • Building Trusting Relationships •
- High-Impact Communication •
- Marshaling Resources •
- Sales Disposition •
- Sustaining Customer Satisfaction
- Business etiquette
- Communication & Presentation skills
- Client service principles
- Computer Literacy
- Conducting root cause analysis
- Electronic banking systems
- Product Knowledge
- Operating Systems
- Workflow management
- Basic computer concepts
- Building Customer Loyalty
- Communication
- Applied Learning
- Managing Work
- Quality Orientation
- Technical/Professional Knowledge and Skills