Senior Reservations Consultant
- Franschhoek, Western Cape
- Permanent
- Full-time
- A Tour Operating background, to handle complex travel logistics and understand remote lodge operations.
- Experience in reservations and PMS systems
- Strong grasp of rate structures (rack, STO) and booking platforms
- Excellent communication and client service skills
- Detail-oriented with solid admin and payment tracking abilities
- Knowledge of travel logistics, especially for remote African destinations
- Team player who collaborates across departments
- Some understanding of Namibia and Mozambique
- Respond promptly to all reservation-related emails and calls.
- Maintain organized reservation records and guest history files.
- Understand room types, activities, facilities, and competitor offerings.
- Provide accurate travel logistics guidance for remote destinations.
- Quote and confirm bookings with correct rates and charges.
- Ensure deposits are received within 14 days of booking.
- Monitor and follow up on outstanding payments.
- Flag payment issues to the Reservations Manager.
- Maintain a professional, positive attitude with clients.
- Liaise with operations for client needs and logistics.
- Pass sales leads to the Sales team.
- Flag special requests or potential issues to the Reception Manager.
- Support special projects as needed by Reservations, Sales, or Marketing teams.