Facilities Manager – Head of Cleaning Management – Cape Town

• Negotiate and manage cleaning service provider contracts, ensuring alignment with business objectives.
• Conduct regular SLA audits and implement corrective strategies to ensure service consistency.
• Review and monitor contract performance, identifying risks or changes ahead of renewal periods.
• Develop policies and protocols for all cleaning-related disciplines.

• Plan, execute, and monitor cleaning and hygiene projects without delays.
• Manage project team performance, costs, and adherence to safety and quality standards.
• Assist with tender processes and procurement documentation.

• Oversee inspections and ensure compliance with agreed cleaning standards.
• Use PLANON® to log and monitor service delivery issues, ensuring timely resolution.
• Issue penalties or non-compliance reports where needed and drive continuous improvement initiatives.

• Ensure compliance with health and safety legislation and protocols.
• Coordinate with stakeholders to maintain a safe working environment.
• Documentation and Reporting
• Compile monthly reports on performance, satisfaction, and cost metrics.
• Maintain organised records for audits and operational continuity.

• Serve as key liaison between the cleaning team and tenants, vendors, and internal departments.
• Address and resolve concerns efficiently, ensuring high customer satisfaction.

• Manage cleaning service budgets, monitor monthly expenses, and identify cost efficiencies.
• Approve vendor invoices, purchase orders, and stock consumption reports.
• Support audits and ensure cost recoveries from events and ad-hoc services.

• Coordinate cleaning support for events and ad-hoc tenant requirements.
• Attend planning meetings and oversee execution of event-related cleaning procedures.
• Prepare recon reports on event-related income and expenditure.

• Relevant degree or diploma in Business Management, Project Management or similar field.
• Strong knowledge of OHSA, LRA, ISO 9001 and industry-specific cleaning practices.
• Understanding of vendor contract management, SLAs, procurement, and financial systems.
• Proficient in MS Office and business applications.

• Time management, multitasking, and organisational skills.
• Tactical reasoning, analytical thinking, and attention to detail.
• Leadership, project management, negotiation, and conflict resolution.
• Verbal and written communication, customer service focus, and safety awareness.

• Minimum 5 years' relevant experience in cleaning/facilities contract management.
• Exposure to large-scale commercial cleaning operations and quality management systems.
• This role is ideal for a hands-on, process-driven leader with excellent operational oversight and a passion for delivering world-class hygiene standards in a high-traffic, multi-outlet environment.

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