Manager: Workshop | Europcar | Cape Town Depot

• Plan, coordinate, manage and deliver own and team activities to ensure that agreed standards and operational objectives are met for the workshop.
• Management and development of staff which includes providing guidance and direction to team members; setting performance standards, measuring performance and providing regular feedback; training; employee relations; recruitment etc.
• Deliver on agreed performance targets according to set procedures and service level agreements.
• Manage workshop employees in relation to time and attendance, productivity, quality, team cohesion and escalate matters not resolved at supervisory level.
• Execute work in line with governance and compliance processes.
• Assist the team with the identification and resolution of problems and provide solutions that lead to improved operational service delivery and quality.
• Monitor and report on own and team's activities to provide timely information for decision making.
• Ensure the continued maintenance and effective functioning of workshop and other relevant equipment.
• Ensure that work is completed in adherence to organisationally approved Health and Safety requirements and standards.
• Identify financial risks and take necessary corrective measurements.
• Responsible to improve productivity, quality, and efficiency of operations.
• Ensure customer satisfaction regarding quality of service, information and support provided by a team under supervision.
• Adhere to all audit requirements as per OEM/Importers and organisation standards.
• Identify and apply known solutions to operational challenges and escalate unresolved issues.
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
• Continuously monitor actual process turnaround times, quality standards and resolve issues speedily in accordance with company/OEM/Importer standards, to meet and exceed CSI objectives.

• 3 years relevant experience in a similar environment managing an environment that sees high volumes of vehicle repairs within tight timelines; producing quality work in the process.
• 2 years post-qualification experience working on a variety of vehicles.

• Grade 12, NQF Level 4 or equivalent

• Qualified Motor Vehicle Technician (Red Seal)

• Valid unendorsed driver’s license
• Computer literacy with high level of accuracy.
• Working knowledge of Basic Conditions of Employment (BCEA).
• Technical competence across diverse brands – an advantage.

• Communication skills, including telephone skills
• Interpersonal Effectiveness
• Workshop Operations Expertise
• Personnel Management, including a working understanding of the application of labour legislation.
• Administration Skills
• Task/Priority Management
• Attention to Detail
• Accuracy
• Business Understanding
• Planning and Organising Skills
• Problem solving and Query Resolution
• Team player
• Working under pressure
• Deadline Driven/Results Orientation
• Occupational Health and Safety
• Empowering people
• Driving results
• Remaining composed
• Conflict management
• Managerial competence
• Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.

• Committed
• Professional
• Resilient
• Project a professional, mature and positive image during all interactions.
• Friendly but firm and maintain emotional control with all business dealings.
• Very comfortable with high volumes of work, a fast-pace and tight timelines given that the workshop effectiveness, quality and productivity levels significantly affect turnaround times of the vehicles on the car rental fleet.

Motus