Waitron

Pretoria, Gauteng
Permanent
Full-time

6 days ago

About Finfoot Lake ReserveNestled within the Greater Pilanesberg area, Finfoot Lake Reserve is a serene retreat conveniently located just a short drive away from Johannesburg and Pretoria. The Reserve offers a diverse range of activities, including team building, biking, paddle adventures, bush walks, game drives, sunset barge cruises, and even Segway safaris. With something for everyone, Finfoot showcases a variety of wildlife and experiences to captivate and entertain our guests, all delivered with the utmost service excellence.Join our TeamAs a proud member of the Dream Hotels & Resorts group, we actively envision a brighter future together. Committed to expanding extraordinary travel experiences, we continuously challenge ourselves to lead with purpose, ensuring accountability and making a positive impact on the local community.Waitron Job OverviewAs a Waitron at Finfoot Lake Reserve, your role is essential in providing excellent customer service and ensuring a positive dining experience for our valued guests. You will have the opportunity to work in a beautiful and diverse setting, showcasing your skills and passion for hospitality. Here is an overview of the job role and responsibilities of a Waitron at Finfoot:Customer Service

Greet guests warmly and escort them to their tables.
Present menus and take orders, making recommendations and answering questions about menu items.
Ensure that guests have a pleasant and memorable dining experience.

Order Taking

Accurately record food and beverage orders and input them into the POS system.
Communicate any special requests or dietary restrictions to the kitchen.
Ensure that orders are prepared and served correctly.

Food and Beverage Knowledge

Have a good understanding of the menu items, including ingredients, preparation methods, and specials.
Provide detailed descriptions and recommendations to guests.

Upselling

Suggest additional items, such as appetisers, desserts, or beverages, to enhance the dining experience and increase sales.
Be attentive to guests' preferences and budget.

Table Maintenance

Set and clear tables, replenish supplies, and ensure table cleanliness.
Provide prompt table service throughout the meal.

Collaboration with Kitchen Staff

Communicate effectively with kitchen staff to coordinate order timing and address any special requests or modifications.
Ensure that food is prepared and served in a timely manner.

Payment Handling

Present the bill to guests and process payments accurately.
Handle cash and credit card transactions.
Provide receipts while maintaining professionalism and confidentiality in financial transactions.

Customer Feedback

Solicit feedback from guests about their dining experience.
Address any concerns or issues promptly.
Relay feedback to management to improve service quality and guest satisfaction.

Teamwork

Collaborate with other restaurant team members, including hosts/hostesses, bartenders, and kitchen personnel.
Ensure seamless service, efficient operations, and a positive work environment.

Health and Safety Compliance

Adhere to health, safety, and sanitation regulations in food handling, cleanliness, and personal hygiene.
Maintain a safe and hygienic dining environment for guests.

Requirements:

Matric
Proven food and beverage experience

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