Half-day Executive Assistant

Western Cape Sandton, Johannesburg
R18,000-28,000 per month
Permanent
Part-time

1 month ago

Job Description :This client is seeking an exceptional part-time Executive Assistant (+-4 hours a day), to support their executive team of four people whilst championing their client experience through strategic relationship management. This unique role combines high-level executive support with creative client nurturing, delivering what we call “unreasonable hospitality” - going above and beyond to create unforgettable client experiences. This position reports directly to the CEO with dotted-line relationships to the COO, CRO, and CTO. The successful candidate will work closely with account management teams and have budget authority for client experience initiatives. This is a hybrid role for a candidate that resides in Johannesburg. Three days from home, two days in office.Responsibilities:Executive Support (40%)Manage complex calendars, travel arrangements, and meeting coordination for four C-suite executivesPrepare briefing documents, presentations, and reports for executive meetingsHandle confidential correspondence and communicationsCoordinate board meetings, investor relations, and strategic planning sessionsManage expense reports, invoicing, and administrative tasksClient relationship management (50%)Develop and execute personalised client nurturing strategies for 60 key accountsPlan and coordinate memorable client experiences including:Bespoke digital and in-person eventsThoughtful gift programmes and seasonal gesturesPersonalised digital content and communicationsVIP experiences and exclusive opportunitiesMaintain detailed client profiles including preferences, important dates, and relationship historyMonitor client engagement and satisfaction, escalating opportunities to executivesCollaborate with account teams to ensure seamless client experienceTrack and measure the impact of relationship-building initiativesStrategic support (10%)Anticipate executive needs and pro actively address challengesResearch and analyse industry trends, competitors, and market opportunitiesSupport special projects and company initiativesMaintain confidentiality whilst facilitating effective communication across the organisationRequirementsEssential requirements:

Minimum 5 years' experience as an Executive Assistant or similar senior administrative role

Proven experience in client relationship management or hospitality

Exceptional organisational and time-management skills

Outstanding written and verbal communication abilities

Advanced proficiency in Microsoft Office Suite, Google Workspace, and project management tools

Experience with CRM systems and client database management

Strong emotional intelligence and interpersonal skills

Ability to work under pressure whilst maintaining attention to detail

Discretion and ability to handle confidential information

Valid driver's licence and willingness to travel within South Africa

Desirable qualifications:

Tertiary qualification in Business Administration, Marketing, or related field

Previous experience in marketing, PR, or events management

Experience working with C-suite executives in a fast-paced environment

Knowledge of the South African business landscape

Event planning certifications or relevant training

Multilingual capabilities (particularly Afrikaans and/or indigenous South African languages)

Personal attributes:

Proactive and resourceful problem-solver

Creative thinker with an eye for detail

Excellent judgement and decision-making abilities

High energy and positive attitude

Flexible and adaptable to changing priorities

Professional demeanour with warmth and approachability

Strong work ethic with commitment to excellence

Success metrics:

Executive satisfaction and time optimisation

Client Net Promoter Score (NPS) improvements

Client retention and engagement rates

Successful execution of client events and initiatives

Feedback scores from internal stakeholders

Revenue impact from enhanced client relationships

Benefits

Competitive salary commensurate with experience

Performance-based incentives tied to client satisfaction metrics

Comprehensive benefits package including medical aid and provident fund

Professional development opportunities and training budget

Flexible working arrangements with hybrid options

Opportunity to work with industry leaders in a dynamic, growing company

Access to exclusive industry events and networking opportunities

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