Short Term Insurance Claims Admin
Top Vitae Recruitment
- Port Elizabeth, Eastern Cape
- Temporary
- Full-time
- Grade 12 qualification
- Excellent command of the Afrikaans language – non negotiable
- 2+ years’ experience working with short-term Insurance claims – non negotiable
- Short-term insurance knowledge advantageous
- RE5 examination certificate will be advantageous
- Class of Business: Short Term Personal and Commercial Lines Certificates will be advantageous
- CPD hours achieved in current cycle will be advantageous
- Tertiary Qualification in short-term insurance will be advantageous
- Computer skills and knowledge (especially of Word, Excel, Outlook, Internet) and knowledge of operation of standard office equipment
- Knowledge of clerical and administrative procedures and systems, such as filing and proper record keeping
- Knowledge of principles and practices of basic office/administrative management
- Knowledge of client centricity
- Excellent telephonic etiquette
- Collecting required information and documentation pertaining to claims
- Registration of claims (in accordance with applicable Insurance Company policies and procedures, as well as adhering to the company's responsibilities with such agreement)
- Follow through with claims process until finalization
- Keeping client up to date on progress of claims process
- Update company records as required to reflect initial information about the claim as well as any changes that are made later
- Addressing various coverage issues through the correct process and documenting through the correct process
- Problem solving
- Taking control of total claims team outstanding claims in terms of:
- Ensure regular follow ups and feedback to clients
- Ensure collection from claims box
- Ensure continuous and timeous attendance to claims
- Ensure client satisfaction on all claims
- Build and maintain constructive and effective relationships with clients by meeting.
- Provide consistent, accurate, timely and pertinent communication to clients.
- Respond to client inquiries/issues within the established timelines
- Manage their own diary/follow up system on the cardinal system
- Monitor and review client satisfaction
- Maintain up to date records of all communication with clients
- All other reasonable duties that might be assigned from time to time.
- Ability to work under pressure in a calm and collective manner
- Effective communication skills
- Accuracy and attention to detail
- Data Analysis – Such as the full client claims history and the impact of that on the claim at hand
- Problem Solving
- Planning and Prioritizing