Field Hardware Technician
- Steelpoort, Limpopo
- Permanent
- Full-time
- Onsite-based representative on customer sites in the specific region as specified above
- To have a strong and broad high-level knowledge of the mining systems and mine safety deployed.
- To work with the Area Site Supervisor / Account Manager to ensure the efficient support of mining safety systems onsite.
- To provide site-based system support to the customer and deploy new and upgraded systems at customers’ mine sites.
- To do basic troubleshooting and configuration of system software and computer operating systems.
- Manage with the Area Site Supervisor the Salesforces Support tickets in the region
- Hands-on hardware troubleshooting experience - Actively work on the hardware support that is required on-site to maintain the client’s everyday needs.
- Knowledge of reading and understanding hardware schematics and other technical manuals and procedural documentation
- Support and maintain Basic software (Troubleshoot system issues)
- Execute onsite system installation efforts
- Escalation of support issues requiring other stakeholders’ input to resolve issues, specifically the relevant Mining Services or supporting team’s representative
- Regular reporting of current support issues, including updates on status and resolution methods
- Utilizing relationships developed with customers and other contacts to advise the Mining Services Team of potential issues affecting customers as well as other opportunities for our company
- Representing us in a helpful, professional, and courteous manner always
- Maintain, enhance, and adhere to documentation and reporting standards, systems, and processes
- Compliance with Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself/herself and the safety of others