Product Owner

• Product Vision and Strategy:

• Develop and champion the product vision, strategy, and roadmap for assigned product areas, aligning with the overall company and business unit goals.
• Conduct thorough market research, competitive analysis, and customer analysis to identify opportunities and unmet needs.
• Define and prioritize product features and initiatives based on business value, customer impact, and technical feasibility.
• Product Backlog Management:

• Manage and maintain a well-defined and prioritised product backlog, ensuring it is transparent and clearly communicates upcoming work to the development teams.
• Ensure clear, concise, and testable user stories, acceptance criteria, and other product backlog items are written.
• Regularly refine and groom the product backlog with input from stakeholders and the development teams.
• Stakeholder Management:

• Serve as the primary point of contact for assigned product areas.
• Effectively communicate the product vision, strategy, and progress to various stakeholders, including executive leadership, marketing, sales, operations, and customer service.
• Build strong relationships and collaborate effectively with cross-functional teams and internal customers.
• Manage stakeholder expectations and facilitate alignment on product priorities.

• Planning and Execution:

• Actively participate in product and project meetings, daily stand-ups, project and ticket reviews, and project delivery retrospectives.
• Provide clear guidance and decision-making during project planning to ensure the development teams understand the "what" and "why" behind the work.
• Collaborate closely with the development teams throughout the project delivery to answer questions, provide clarification, and make timely decisions.
• Ensure the delivered product increments meet the defined acceptance criteria and quality standards.
• Product Performance and Iteration:

• Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement.
• Analyse product data, gather user feedback, and monitor testing to inform product decisions and drive continuous iteration.
• Monitor the competitive landscape and identify emerging trends to inform product evolution.
• Retail Domain Expertise:

• Demonstrate a strong understanding of retail business processes, customer journeys (online and offline), and industry best practices.
• Apply knowledge of merchandising, inventory management, pricing strategies, e-commerce, and customer retention to product development.
• Project Planning and Management:

• Develop detailed project plans, including timelines, resource allocation, and risk assessment, for key product initiatives and releases.
• Coordinate and track the progress of project tasks, ensuring on-time and within-budget delivery.
• Identify and manage project dependencies and potential roadblocks, proactively escalating issues as needed.
• Facilitate project communication and reporting to stakeholders, providing clear and concise updates on progress and risks.
• Utilise project management tools and methodologies to organise and track project activities.
• Ensure adherence to project management best practices and standards within the product development lifecycle.
• Manage and guide the product management team and direct reportees

• Bachelor’s degree in business, Computer Science, or a related field.
• Minimum of 5-7 years of experience as a Product Owner or Product Manager, with a significant focus on retail products (e-commerce, in-store technology, omnichannel experiences, etc.).
• Proven track record of successfully defining, launching, and iterating on impactful products that have delivered measurable business results.
• Demonstrated experience in managing product-related projects, including planning, execution, and tracking.
• Deep understanding of agile methodologies (Scrum, Kanban) and experience working in agile development environments.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate with both technical and non-technical audiences.
• Strong stakeholder management and influencing skills.
• Ability to prioritise effectively and manage multiple initiatives and projects simultaneously in a fast-paced environment.
• Passion for understanding customer needs and delivering exceptional user experiences.
• Experience with product analytics
• Strong Experience with project management tools (e.g., Jira, Microsoft Project)
• Software development experience in C#, .NET, IIS, SQL, MS Power Apps
• Knowledge of Microsoft platform architecture

• Certification as a Certified Scrum Product Owner (CSPO).
• Project Management certification (e.g., PMP, CAPM).
• Experience with specific retail technology platforms and POS systems
• Familiarity with UX/UI design principles.

Cash Crusaders