Technician: IT

Durban, KwaZulu-Natal eThekwini, KwaZulu-Natal
Permanent
Full-time

1 month ago

The technician is responsible for servicing, testing and repairs of products over a different range of products like Monitors, Printers, networking devices, UPS’s, Inverters, assisting with board level repairs/or other related equipment and components depending on the requirements of the position.The technician also provides technical support to customers relevant to the specific area/discipline.Job Specification:Qualifications and Experience:

Matric
CompTIA A+ N+
Board level repairs will be an advantage
2 years’ experience as a technician
Driver’s license

Skills and Knowledge:

Basic computer literacy especially in Microsoft applications skills
Problem solving skills (analytical)
Good communication skills (verbal and written)
Technical skills and problem analysis
Good knowledge of general administrative and internal processes
Knowledge of ICT industry

Responsibilities:

Follow the correct test process on all brands.
Complete optimum number of repairs per day according to the specific discipline.
Maintain work rate at above 90% of SLA.
Maintaining a rework rate of below 2% within a 90day period between barcodes.
Keep the CMDB system up to date at all times and keep all clients and jobs updated.
Accept repairs on Studio immediately after removing the item from the customer store.
Provide customer support, either telephonic or at the front desk.
Ensure compliance with environmental, OHS and safety, including quality standards set forth by the company and PPE regulations.

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