senior Sales Manager - Heavy commercial Trucks
Progressive International
- Johannesburg, Gauteng
- Permanent
- Full-time
- Manage all aspects of the sales process, including purchasing agreements, issuing sales contracts, and handling demos and product introductions.
- Provide quotes to clients and dealers, issue proforma invoices, track proof of payment, and issue tax invoices.
- Build and maintain strong working relationships with dealers across the country.
- Utilize market data to establish sales goals and identify potential new customers (retail and corporate).
- Foster relationships with clients, key suppliers, and partners to ensure maximum customer satisfaction.
- Educate clients about the company's products, services, and special offers.
- Address client complaints, conduct satisfaction surveys, and recommend improvements.
- Collaborate with internal departments to meet client expectations.
- Network with potential business partners and clients.
- Develop presentations for various audiences (business partners, executives, shareholders).
- Conduct research to identify new customers and market opportunities.
- Stay informed about market trends and competitor performance.
- Develop and maintain the brand identity and online presence, leveraging social media for business growth.
- Promote high-sales and good customer service practices while maintaining a positive company image.
- Maximize sales and profitability through customer satisfaction and retention to meet sales forecasts.
- Develop a sales organization to achieve sales and profitability objectives.
- Manage vehicle inventory, ensuring optimal stock levels.
- Control departmental costs within budget.
- Ensure adequate product display material is available.
- Monitor departmental financial performance.
- Manage customer complaints efficiently to deliver a great client experience.
- Meet departmental customer satisfaction/expectation targets.
- Manage key accounts, government tenders, and upcoming projects.
- Control direct and indirect costs within company parameters.
- Establish staffing levels and training required to achieve sales objectives.
- Oversee all floorplan activities.
- Update stock list reports and communicate stock availability to the accountant.
- Assist with dealer expansion proposals and develop/manage in-house financing models.
- Help clients secure financing from accredited financial institutions.
- Expand the dealer network and establish joint dealership ventures.
- Stay abreast of competitor offerings.
- Organize and attend truck exhibitions/events relevant to the industry (mining, agriculture, construction).
- Manage online media campaigns, sponsorships, advertising agencies, and product launches.
- Possess a solid understanding of finance.
- Prepare and submit tender applications on time.
- Track and provide market updates based on truck sales trends.
- Travel extensively to visit dealerships and clients across the Africa Region.
- Matric + Degree in Sales/Business Management/Marketing (or a related tertiary qualification)
- Proven heavy truck sales management experience/sales track (experience with internet leads/sales a plus)
- Proven experience in customer relations and commercial sales
- Ability to understand and analyze sales performance metrics.
- Solid customer service attitude with excellent negotiation skills
- Strong attention to detail and good mathematical skills
- Team player with good communication skills
- Familiarity with Mandarin language a plus (as clients may have limited English proficiency)
- Experience working in a company with a Chinese culture (a plus)
- Understanding of economics and current market trends (as they influence sales)
- Experience in collaborative working relationship with the various stake holders.
- Clear and concise communication skills in English due to potential language barriers.
- Patient and able to work with staff with limited English proficiency.