BRANCH MANAGER

• Strong attention to detail
• Good judgement and problem-solving capabilities
• High level of commitment with ability to work independently and collaboratively.
• Ability to control processes and outcomes with strong interpersonal skills
• Strong multi-tasking capabilities.
• Strong stress management and coping skills
• Assertive and execution driven
• Sound relationship building and management acumen
• Strong sense of ethics, integrity and honesty
• Strong influencer
• Computer literacy with a strong technical ability in MS Office and basic financial controls.

• Handle/resolve customer complaints at Branch level and escalate to Sales Manager/Merchandising Manager if the issue cannot be resolved.
• Attend to the showroom / display of samples and new catalogue items.
• Keep consistent contact with clients through visiting them (weekly visiting plan), and through engaging with them when they visit the branch to forge healthy relations with Rolando clients.
• Manage and follow up with Sales Co-Ordinators on:
• Outstanding Orders Picked and not invoiced.
• Backorders.
• Orders in Editing & not actioned after 1 day.
• Engaging with campaigns and communications rollouts from Head Office and promote these with the branch team and clients.

• Bulk stock Request Control to ensure that the branch maintains a healthy stock level which should be at 20% of Head Office or lower due to capacity.
• Stock Control management overview to ensure that staff are following process advised by Head Office and correct procedures followed.
• Stock Takes group goal to achieve 2 cycle counts every financial period.
• Audit preparation in sync with group on plan.
• Inter-Branch transfer request acceptance should be within 2 days from receipt.
• Inter-Branch Request must be followed up daily.
• Cut-off times on request must be adhere too. Do not promise customers without confirming with sending branch if timeline can be achieved.
• Queries resolution, Managers must ensure any queries raised to them feedback is given timeously.
• Managers must ensure staff conduct proper investigation before requesting any adjustments (part of stock control process).
• Managers approving credit notes must ensure correct warehouse are selected and validity of returns (refer to returns policy).

• Manage all warehouse functions.
• Guide team in problem solving.
• Lead the Supervisor and build teamwork.
• Mediate problems between customers and staff.
• Improve warehouse productivity.
• Allocate daily job functions: stock counts, housekeeping, storage.
• Ensure Receiving & Delivery functions are done in accordance with SOPs.
• Ensure Security of the stock and control of warehouse access.

• Control and maintain the petty cash spend in accordance with budget set by Head Office. This spend will need to be reconciled on a monthly basis. Any spend in excess of budget, will require pre-approval by Senior HOD.
• Control extraordinary spend of the branch. All spend relating to Staff Welfare, Customer Expenses and Casual Wages will require pre-approval by the Senior HOD.
• Manage Salespersons and ensure that credit balances on all customers, especially COD customers, are checked before collections are requested to ensure no credit balances persist.
• Manage and control company COD policy so that stock is not released ahead of COD payment.

• Recruit, onboard, and manage employees in their roles in the branch in accordance with the Collies Tribe philosophy and group people processes.
• Ensure that all employees are loaded on the clocking system, and clock in and out daily monitor attendance and time keeping.
• Ensure that all employee documentation, contracts are in place for new joiners.
• Address discipline and performance issues in collaboration with the HR representative, and in accordance with company policy.
• Uphold company HR policy and procedures in the branch.

Rite-Fit Recruitment