Team Leader - Insurance

Cape Town, Western Cape
Permanent
Full-time

23 days ago

Senior Team LeadIndustry: Medical InsuranceCape Town | R35,000 CTC | Full-timeAre you currently a Team Leader or Supervisor working in a highly regulated environment such as Call Centre / BPO /Financial Services & Insurance/ Telecom/ or Energy & Utilities and are ready for your next step?Our client is looking for a people and process-driven professional who can easily adapt and apply their experience of working in a highly regulated type of environment directly into this role.This role isnt about selling its about making the engine run smoothly behind the scenes through providing high-level administration and reporting, co-ordinating sales campaigns, providing sales support and manage aspects of compliance.Why this role?This is a well-defined role with processes already in place. Youll step into a structured environment with room to grow and lead. A great fit for someone whos hands-on, admin-focused, and thrives on getting things done right.What Youll Do:

Lead a small team (Sales Supervisor + Broker & Agent Support)
Keep processes tight and teams accountable
Manage existing processes / Implement new processes
Oversee compliance, administration, reporting, and CRM analysis
Ensure agent vetting, onboarding, and training meets FAIS, CPD, POPIA, FICA standards
Work directly with the Director to support operational delivery
Matric
6+ years in administration/compliance in a regulated industry
Team leader or supervisor experience (call centre or BPO a plus)
Strong with Excel, Word, CRM systems & business writing
Highly organised, analytical, and clear communicator

✅ What You BringMatric

6+ years in administration/compliance in a regulated industry
Team leader or supervisor experience (call centre or BPO a plus)
Strong with Excel, Word, CRM systems & business writing
Highly organised, analytical, and clear communicator

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