German / English Speaking Contact Centre Agent (Durban) - Tip Offs Anon

Umhlanga, KwaZulu-Natal
Permanent
Full-time

9 hours ago

Company DescriptionDeloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organisation”) serves four out of five Fortune Global 500® companies. Learn how Deloitte makes an impact that matters at .What impact will you make?Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you'll find unrivalled opportunities to succeed and realise your full potential.About the DivisionDeloitte Tip-offs Anonymous sits with Risk, Regulatory & Forensics, providing end-to-end Risk, Regulatory & Forensic advisory capabilities, including advisory services to manage regulatory and financial risk; support discovery, fact business disputes, and regulatory concerns; protect businesses from financial crime and other corporate misconduct; and manage risk from an ecosystem and enterprise level. Our business areas work in unison to provide integrated solutions unique to the organisational requirements of any business.Read more about us here -Job DescriptionUnder minimal supervision, to provide inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the client Service Level Agreement, Deloitte Tip-offs Anonymous controls and processes and specific project/s you, as the agent, may be allocated to.Key Performance Areas:Strategic Impact

Completes a variety of standard tasks that impact delivery of the broader team in relation to the overall strategy of the service area
Positive impact on broader team

. Operational Effectiveness

Maintains close focus on timelines and accuracy ensuring quality of delivery of the role
Mitigates the risks that are inherent in the role through good attention to detail and compliance with client SLA, together with Deloitte Tip-offs Anonymous and Firm controls, policies and procedures
Provides wrap-up reports to superior
Adapts tasks, varying in nature, to the requirements of the team / business ensuring timelines are still achieved
Quality outputs that meet deadlines
Accuracy negates risk of output

Specialised Competencies

Provides inbound telephonic services to client's subject to the requirements of the Deloitte Tip-offs Anonymous procedures, systems, and client SLA's.
Adherence to all relevant legislation, including but not limited to Data Privacy Regulations as well as in-country Whistleblowing Legislation and Deloitte Tip-offs Anonymous controls and processes implemented to protect confidentiality of information provided by whistle-blower and to minimise risk to Deloitte Tip-offs Anonymous and its clients
Ensure that all information obtained from caller has been accurately and timeously compiled in a wrap up report, in line with reporting requirements and Deloitte Tip-offs Anonymous processes
Matters escalated and guidance sought where necessary
Effective and accurate provision of feedback to callers as required
Accurate timeous and professional support with ad-hoc Deloitte Tip-offs Anonymous projects as required and directed
Accuracy and quality of translations received within SLA and in accordance with Deloitte Tip-offs Anonymous processes and associated requirements

Qualifications

100% Fluency in German and English. Language testing will occur.
3 Year Diploma, preferably Forensic and or Call Centre based qualification
2 - 3 years working experience, preferably in a contact centre would be an advantage

Additional InformationAt Deloitte, we want everyone to feel they can be themselves and to thrive at work-in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.To help you look out for potential recruitment scams, here are some Red Flags:

Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent's data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

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