Job Purpose:To sell over the telephone to existing and potential clients and ensure sales targets are achieved, utilising established best practice customer service methods.Responsibilities:Sales & Business GrowthAchieve 100%+ of Gross Profit Target monthly. Overachievement will be rewarded.Maintain minimum 90% YTD Gross Profit % consistently - anything below triggers immediate performance review.Daily proactive outcalling to:Generate new business pipelines.Revive dormant accounts.Upsell and cross-sell into existing clients.Act as a sales hunter: identify untapped sectors and customers without waiting for leads to be handed down.Consistently bring in new logos and accounts, not only managing existing ones.Compete internally: set benchmarks so that other consultants strive to match or exceed your activity and results.Rigorously follow SOPs, Fraud Prevention, and Order Verification processes.Customer Service & RetentionMaintain a strong sales culture through professionalism and solution-oriented communication.Be the first point of trust for customers by being responsive, reliable, and commercially savvy.Take ownership of client problems until resolved, ensuring no escalation reaches management unnecessarily.Build deep, long-term relationships with customers, driving repeat sales.Develop a reputation internally and externally for being the consultant who delivers without excuses.Training, Development & Knowledge LeadershipStay ahead by mastering product knowledge faster than peers.Regularly attend and complete product/service training.Share insights, tricks, and winning approaches with the team - lead by example, not just instruction.Continuously sharpen sales skills to remain a top performer in the division.
