Warranty & Contract Administrator– Isando

• Be able to adjudicate all Warranty Claims for suppliers and dealers
• Submit claims to suppliers
• Assist with reporting on a rotational basis to create back up
• Establish and develop and maintain dealer warranty relationship and goodwill
• Assist in handling of warranty claims complaints and concerns and make sure the problem is resolved and corrected
• Treat dealers and branches fairly and with honesty and demonstrate our commitment to superior customer service and ethical business practices
• Implement improvement projects on an ongoing basis
• Effective at dealing with resistance to change
• Strong analytical, numerical and problem-solving skills
• Self-driven and results oriented
• Excellent skills in MS Office (Excel and Power Point) and other Office packages
• Ensure targets are achieved and costs are kept in line with budget
• Upskilling and training of dealer and staff on warranty systems
• Submit settlement Bills weekly to dealers
• Prepare training manuals
• New vehicle registration and uploads
• Stationery orders for department
• Print contract quotations requests, mail quotations to dealer network
• Keep record of customer quotations
• Print document pact to draft contracts
• Mail contract to dealer for customer signature
• Ensure contract is mailed to bank to be loaded on the system
• Keep filing up to date for audit purposes
• Ensure contract data base is kept up to date
• Assist with month end reports

• Matric certificate or higher
• Skills: Proficient in Excel, Power Point and Word
• Must have minimum 5 years experience in similar role in Contracts Administration and Warranty
• Automotive Industry Experience

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