Collection Agent

Key Responsibilities:

Rehabilitate arrear customers by collecting outstanding instalment and arrears.
Achieve monthly collection targets
Advise of default consequences and optimal management of debt
Negotiate monthly instalments and payment plans
Verify & update customer information
Ensure minimum daily productivity requirements met ito number of customers contacted
Ensure PTP’s followed up on diary date & PTP reminders
Follow up on broken PTP’s
Escalate customer queries and complaints timeously
Support team members and assist management with any other reasonable requests from which are not reflected in this job profile.

Key Requirements:

Grade 12 / Matric or equivalent
Minimum of 2 years’ experience within the Collections / Recovery industry in a Contact Centre environment
Dialler experience
Proven track record in problem solving whilst constructively managing conflict and disputes
Effective communication skills (verbal and written)
Clear credit and criminal record.
Must be computer literate (Email, Internet, Word and Excel)
Excellent telephone etiquette Benefits