Relationship Manager
- Cape Town, Western Cape
- Permanent
- Full-time
Would you like to receive notifications for jobs like this as well? Notify me of jobs like thisGreat news! You are subscribed to receive alerts for jobs similar to this one.Are you ready to immerse yourself in a new culture and advance your career? Our esteemed client is offering an exciting position for Relationship Manager. In this role, you will ensure that their interaction with them is collaborative in nature and grows their lifetime value to both the Acquiring partner and company against both revenue and profitability targets. The position is located in Cape Town.Key Responsibilities:
- The candidate will assume ownership for all aspects of the relationship with key merchants and smaller merchant groups.
- The customer relationship manager maintains and extends their relationship with strategically important partners by implementing innovative CRM strategies.
- Understand the key drivers behind their business with the merchant; be able to identify and examine issues with KPIs and bring these to the attention of the merchant or the appropriate internal company team.
- Understand the cause and impact of factors external to the merchant and/or company relevant to revenue performance across all stakeholders and be able to articulate this to merchants.
- Have an excellent working knowledge of the technical third-party solutions deployed by the merchant - engaging where necessary with the company Terminal Product.
- Team/PSP Manager in order to examine and resolve any issues that may arise.
- Ensure system testing /health checks are carried out on a regular basis and record results.
- Train merchant staff to help them understand, promote and sell company products.
- Gain full understanding of company costs related to servicing the merchant, using this information when planning incentives, etc.
- Own all projects related to business with the merchant.
- Process ERG claims as required.
- Communication and interpersonal skills - comfortable and capable of communicating with all levels within and outside the business, both written and verbal with a high level of professionalism.
- Organisational skills - self-motivated and able to demonstrate strong organization and prioritisation skills in a sales and relationship management environment.
- Flexible attitude to working hours and willingness to travel UK-wide.
- Bachelor's degree in business administration, finance, marketing, or a related field.
- Proven experience in relationship management, sales, or client service roles (typically 2-5 years).