Front Office Coordinator
- Stellenbosch, Western Cape
- Permanent
- Full-time
- Assist the Reservations Manager with strategy implementation and planning
- Oversee smooth and professional check-in/check-out procedures
- Monitor guest profiles, preferences, and memberships on Opera
- Resolve guest complaints promptly and effectively, escalating where necessary
- Maintain cash handling, banking, and account control procedures
- Support team culture, training, and communication to ensure service excellence and upselling
- Oversee Front Office operations during shift, including guest arrivals, VIPs, functions, and conferences
- Ensure compliance with hygiene, appearance, and safety standards
- Maintain equipment, supplies, and stationery stock levels
- Complete daily reporting and accurate shift handovers
- Previous experience in Front Office operations within a lodge or hotel environment
- Strong guest relations skills with a warm, professional manner
- Excellent computer skills
- Sound knowledge of Opera or similar property management systems
- Attention to detail with strong administrative and financial controls
- Ability to manage and motivate a team, fostering a culture of excellence and upselling
- Flexible, reliable, and able to handle pressure in a dynamic environment
- Well-groomed and well-spoken
- Fully proficient in English (read, write, speak)
- Solid Afrikaans (understand, speak, write)
- Good knowledge of the geography and places of interest in the surrounding area
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