Partner Account Manager
Rain
- Cape Town, Western Cape
- Permanent
- Full-time
- Act as the primary point of contact for partners, managing all aspects of the partnership including technical support, service requests, and commercial agreements.
- Collaborate with internal engineering teams to address partner requests, ensure timely resolution of technical issues, and coordinate service enhancements or upgrades.
- Negotiate and manage commercial agreements with partners, including contract negotiations, pricing discussions, invoicing and billing arrangements.
- Monitor partner performance and ensure adherence to service level agreements (SLAs) and quality of service (QoS) standards.
- Handle escalations and resolve disputes in a timely and professional manner, balancing the interests of both parties.
- Strong interpersonal skills with the ability to build rapport and establish trust with partners.
- Strategic thinker with a proactive approach to identifying opportunities and mitigating risks.
- Detail-oriented with a focus on delivering high-quality results.
- Ability to work collaboratively across cross-functional teams and influence without direct authority.
- Adaptability and resilience in navigating changing business environments.
- Strong business acumen with a customer-centric mindset.
- Ability to converse in Mandarin is desirable.
- 3–5 years of relevant experience in the Telecommunications sector.
- Proven ability in client relationship management.
- Strong skills in negotiation, planning, time management, and interpersonal communication.
- Ability to work effectively in a fast-paced, diverse cultural environment, demonstrating a proactive and ownership-driven approach.
- Proactive and results-driven.
- Collaborative team player.
- Adaptable and able to handle ambiguity.
- Strong leadership skills.
- Detail-oriented and focused on accuracy.
- Excellent decision-making and critical-thinking abilities.
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