Functional Consultant: Credit & Collections

Dina Gates Recruitment (Pty) Ltd

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 7 days ago
We are seeking a highly skilled and motivated Credit and Collections Functional Consultant to join our team to provide expertise in the implementation, customization, and support of credit and collections software solutions.The role requires a strong understanding of application development, excellent problem solving skills, debt collection processes, excellent analytical skills and the ability to effectively communicate with customers to understand their business requirements.MINIMUM REQUIREMENTS
  • 7 - 10 years of experience in the IT environment
  • Financial services industry knowledge
  • Ability to effectively communicate with customers to understand their business requirements
  • AWS knowledge
  • Complete understanding of the SDLC (Software Development Life Cycle)
  • Debt collection processes
  • Excellent analytical skills
  • Excellent problem-solving skills
  • Familiar with Agile methodology
  • Proficiency in Google Suite, JIRA, SAP SOLMAN (Solution Manager), and other relevant software applications
  • Strong understanding of application development
  • Understanding of relational database and client-server concepts
QUALIFICATIONS
  • Relevant financial tertiary qualification
SOFT SKILLS
  • High level of English proficiency (verbal and written)
  • Strong presentation skills
  • Conceptual thinker with logical and critical problem-solving style and approach
  • Attention to detail and accuracy in data entry, record-keeping, and document preparation
  • Ability to work independently with minimal supervision and collaborate effectively in a team environment
  • Ability to multitask, be flexible, and have the ability to prioritise with a sense of urgency and work under pressure to tight deadlines, which includes the possibility of working over weekends and outside of office hours
  • Customer service-oriented
  • Strong sense of ownership and accountability
  • Ability to work within a team and independently
SCOPE OF WORK
  • Provide expertise in the implementation, customization, and support of credit and collections software solutions
  • Engage with customers to review and analyse their requirements, determine operational objectives and document the business requirement specifications
  • Scope the solution and translate the business requirements into detailed functional specifications indicating software development and configuration requirements, inclusive of workflow diagrams
  • Facilitate and conduct walk walk-through of the requirement specification with the customer and development team
  • Configure and/or perform a comprehensive quality assessment of the solution
  • Provide input into effort estimates and test scenarios for QA testing
  • Provide day-to-day functional support

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