Branch Manager

• Oversee the management of the Western Cape branch office and contribute to the strategic direction of the company.
• Differentiate the company from competitors through innovative strategies and superior service delivery.
• Optimize revenue generation and cost efficiency across all operations.

• Build and maintain strong relationships with key importers, exporters, and other stakeholders.
• Actively support sales staff in their activities, ensuring seamless customer engagement and satisfaction.
• Conduct regular customer visits and calls, maintaining up-to-date CRM records and reporting.
• Build and maintain strong relationships with reefer customers, ensuring a deep understanding of their specific needs, including temperature-sensitive logistics requirements and time-critical deliveries.
• CRM Management - Maintain accurate and up-to-date records of customer interactions, preferences, and service agreements in the company’s CRM system, ensuring transparency and accountability in all customer dealings.

• Manage and monitor export-booking performance, ensuring optimal slot utilization for both laden and empty allocations.
• Oversee equipment supply, claims resolution, and vessel operations to ensure high productivity and service standards from all vendors.
• Provide support for vessel operations, including comprehensive assistance in operational functions as needed.

• Service Excellence -act as the primary point of contact for reefer customers, ensuring seamless communication and timely resolution of any service issues, including equipment availability, transit schedules, and claims management.
• Proactive Support - provide consultative support to customers by offering insights into best practices for cargo care, innovative shipping solutions, and updates on industry regulations affecting refrigerated goods.
• Business Growth - identify opportunities to upsell or cross-sell value-added services, such as temperature monitoring technologies, dedicated reefer equipment, or customized logistics solutions.
• Customer Feedback and Insights - Regularly gather and analyze customer feedback to improve service offerings and maintain a competitive edge in the reefer shipping market.
• Market Intelligence - stay informed on market trends and competitor activities in the reefer segment, sharing relevant insights with customers to strengthen partnerships and build trust.
• Key Account Management - Take ownership of key reefer commercial accounts, ensuring dedicated support and developing tailored solutions to meet complex logistical needs.

• Lead and manage branch staff to maximize productivity while ensuring compliance with labour laws and company procedures.
• Foster a positive and collaborative work environment, promoting professional growth and teamwork.

• Oversee marketing, import, export, and operational activities at the branch level.
• Prepare and submit daily, weekly, and monthly performance reports as required.

• Strong operational expertise in both import and export freight management.
• Experienced in proactive problem-solving, and the ability to align business strategies with customer needs, all critical for fostering trust and loyalty among reefer customers
• Demonstrable experience in handling reefer cargo and associated complexities.
• Proven leadership and team management skills in a high-paced environment.
• Excellent interpersonal, negotiation, and customer relationship management abilities.
• Solid understanding of financial management, budgeting, and cost control.

Tower Group South Africa (PTY) Ltd