Customer Support Administrator
- Cape Town, Western Cape
- R28,000 per month
- Permanent
- Full-time
Our client is a dynamic company focused on enhancing gaming experience through innovative travel-themed mods and content. With a loyal and growing user base, they are known for delivering immersive gameplay enhancements and exceptional customer service. Their mission is to bring creativity and adventure to life while building a strong, supportive community.The Role: Customer Support Administrator
This role is perfect for someone who enjoys helping others and has a passion for gaming. As a Customer Support Administrator, youll be the first point of contact for players seeking assistance. Youll handle customer queries via email, provide guidance on installation and troubleshooting, and ensure users have a seamless experience with the companys offerings.Key ResponsibilitiesRespond promptly and professionally to customer emailsProvide accurate information, support, and troubleshooting assistanceMaintain a helpful and friendly tone in all communicationsTrack inquiries and resolutions to identify trends and improvementsCollaborate with internal teams to refine customer service processesUpdate FAQs and help docs based on frequent questionsShare user feedback with management to support product developmentAbout You12 years experience in customer service or administrative rolesExcellent written communication skills and attention to detailComfortable working independently and managing your own scheduleProficient with email, basic office tools, and online support systemsPatient, empathetic, and solution-focusedInterest in gaming is a big plusReady to support a community of passionate players? Apply now with your CV!
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