Functional and Technical Trainer
Pronel Recruitment
- Johannesburg, Gauteng
- R30,000 per month
- Permanent
- Full-time
- Induct new sales consultants and develop a learning roadmap as part of their onboarding.
- Prepare and conduct technical training programs on systems, processes, and services.
- I.E Client files, preparing of applications, policy rules, valuation rules, marketing etc.
- Assess additional training needs that may be required by sales consultants.
- Conduct presentations and webinars with new and existing sales consultants.
- Plan and direct classroom training, electronic learning and relevant systems training.
- Evaluate effectiveness of the training to specific needs of the division to maintain good standards.
- Support new consultants with the practical 'how to guide' when meeting with clients and service providers.
- Support line managers with re-upskilling/ refresher training of existing sales consultants (and/or Branch admin support staff).
- Ongoing coaching on presentation skills.
- Sharing all changes to systems, processes and services as and when necessary.
- Providing feedback/findings/observations from evaluations and or training sessions.
- Assist in the development and maintaining of the sales 'toolbox'.
- Prepare and present training on topics sales are struggling with.
- Plan and execute refresher sessions.
- Analyse and report on feedback from consultant evaluations/feedback and share with line managers.
- Support in measuring of implementation and improvements of new or existing initiatives.
- Consolidate all training needs and share with Learning & Development team.
- Provide progress reports to line managers on new and existing sales consultants.
- Matric
- Bachelor's degree or courses/certifications in communication, education, Train the trainer or facilitation skills or relevant field
- 3-5 years' experience as a Senior or Executive sales consultant
- Holding classroom training sessions
- Proven knowledge in coaching & mentoring abilities
- Ability to report on and analyse data related to learning & development
- Technical systems knowledge
- Proficient in MS Office Suite
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