International Contact Center Agent (UK)

Mango5

  • Western Cape
  • Permanent
  • Full-time
  • 6 days ago
DescriptionMango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.We are looking for a highly driven, focused and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.RequirementsEssential Skills:
  • Attention to detail.
  • Demonstrate ability to achieve in a target-focused environment.
  • Ability to multitask, work to tight deadlines, and possess good analytical skills.
  • Experience in prioritizing workloads.
  • Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills.
  • Maturity to deal with difficult situations with a smile and empathy.
  • The ability to work under pressure within busy times yet still provide exceptional service.
Requirements:Min Entry Level Experience:
  • Customer Service: 1 year
  • Experience working with UK/USA clients
  • Contact Centre Experience: 1 year
  • Experience working in a KPA/Target driven environment
  • No Criminal Record
Qualifications:
  • Matric
Key Roles/Duties:
  • Answering a variety of incoming calls promptly, delivering a professional and efficient service
  • The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians, and external health professionals and providing a range of related support services.
  • Performing administrative functions associated with booking appointments and dealing with and resolving queries.
  • Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
  • Courtesy calling patients, reminding patients of their appointments, and informing them of clinic locations and any preparation
  • Re-arrange patient appointments within set KPIs/SLAs
  • To provide non-clinical advice about clinic appointments and preparation
  • To ensure all telephone inquiries are answered confidently, and to provide a customer-focused approach.
  • Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring
Benefits and perks:
  • Salary R8000
  • Commission up to R2000
  • Shift allowance R500
  • Medical Insurance after 3 months
  • YouAssist Emergency Benefits
  • LMS
Working Hours:
  • Rotational shifts between Monday – Sunday
  • 9 am-6 pm/10 am -7 pm (Depending on daylight saving)
  • 1 late shift every 6 weeks
Work LevelJuniorTypePermanentSalaryMarket RelatedEE PositionNoLocationWestern Cape

Mango5