Desktop Engineer I
iOCO
- Cape Town, Western Cape
- Contract
- Full-time
- Remote user support to users across 125 stores (South Africa and Namibia)
- General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipment
- Set up and preparation of hardware for distribution to users.
- Achieve expected SLA and quality requirements and KPIs to support client contract objectives.
- Excellent verbal communication to deliver
- Effective use of Call Management systems and tools to effectively measure delivery of services.
- Ensure effective resolution of calls within agreed timelines at expected service quality.
- Timeous escalation to ensure resolution within agreed timelines.
- Frequent and appropriate communication with users’ resolution of the progress of incidents and requests
- 5-7 Years of IT Experience in remote End User Support
- Must be experienced in Microsoft environment, practical approach, IT generalist.
- Experience in Network Support
- National Senior Certificate/ Matric/ N3
- A+ N+
- MCSE
- Hardware Certifications are advantageous.
- Mobility Support qualification
- ITIL
- Customer support soft skills
- Permanent Position
- Location: Cape TownÂ
- Work environment: Onsite at the client in an open plan office.
- Physical Demands: Remote support to clients, bending, sitting, lifting, and driving to work.
- Travel: Must have own vehicle and valid driver’s licence to travel to work and back.
Salary: Negotiable
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