IT Support

• Grade 12 School Leaving Certificate.
• National Diploma or Degree in Information Technology or equivalent
• Minimum of 2-3 years in a similar role

• Setup new users
• Diagnose and solve user problems
• Assist users in maximising our IT investment such as explaining Mimecast and email options to users
• Provide users security training and awareness in conjunction with system tools
• Ensure users log
• Desktop support
• LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi-Fi etc. Troubleshoot and log calls with suppliers
• and communicate with head office
• WAN support, be the onsite go to person for suppliers to liaise with regarding installations and repairs
• Server administration is minimal in requirement. Following a procedure, adding users, changing passwords, administering disk space and file
• permissions and assisting users with drive mappings
• Anti-virus and Windows Updates – these are centrally controlled; however, this post requires the employee to ensure systems are up to date and if not log this with head office and chase to get this completed timeously
• Backups, to ensure all site backups are successful. These are centrally managed but administered locally.
• Power/UPS (and generator where there is one), to ensure core services are running smoothly and report maintenance requirements to keep smooth power feeding existing core equipment at all times
• Software licensing, report unlicensed software and maintain records of any specific local software purchased, such as CAD software.
• Administrative duties will change from time to time.
• Get quotes
• Follow procurement process and follow-up with suppliers for paperwork and equipment or services
• Assist suppliers where needed
• Work as part of a team of IT support staff nationally
• Assist more junior staff in the region
• Participate in Continuous Improvement drives
• Conduct general IT administration (Filing, records, etc.)

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