Responsible for all planning, coordinating and controlling of repair, service and maintenance jobs for a team of Service Artisans to comply with Original Equipment Manufacturer (OEM) e.g Caterpillar, Perkins etc. standards and customer requirementsKey Outputs▪ Planning, Scheduling, and monitoring job progress and work in progress (WIP) by using an appropriate planning system▪ Planning cost elements on service jobs (Labour, Parts and Bought outs)▪ Achievement of maximum productivity and profitability▪ Apply warranty policies and procedures, including service warranty▪ Issuing or job instructions to and dispatching of artisans (briefing)▪ Initiation and control of Bought Out requests▪ Follow up on parts, quotes and service reports▪ Assist with achievement of Key Performance Indicators (KPI's)▪ Assist with effective control of cost centre expenses and Work-in-Progress▪ Apply Warranty policies and procedures, including Warranty decisions and Service Warranty investigations.▪ Resolve internal and external customer queriesQualification, Experience and Competencies▪ Grade 12▪ Trade certificate (Diesel or Heavy Earthmoving Mechanic) advantageous▪ Minimum 3 years relevant experience▪ Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)▪ SAP knowledge advantageous▪ Good communication skills and customer relations,▪ Must be a Team player and be willing to work overtime▪ Problem Solving Skills and Technical Competence, Rule orientation and Mechanical Reasoning▪ Verbal and written communication skills▪ Understanding the service work order process, Attention to detail, Teamwork
