Service Manager – Bloemfontein

  • Bloemfontein, Free State Mangaung, Free State
  • Permanent
  • Full-time
  • 15 days ago
The core purpose of this position is to manage the service team in order to ensure customer retention and satisfaction in the repair, servicing and maintenance of vehicles while maintaining profit margins. To be successful in the role, you will be an inspiring leader, be target driven and excel at building trusting relationships, both with employees and clients. You will have a strong understanding of customer expectations and will have a passion for customer service.Key deliverables and outputs:Reporting to the Dealer Principal, you will:
  • Analyse the SA motor market and dealer operations, ensuring that you take your team to the top 25% within the industry
  • Manage the Service Department’s financial performance
  • Manage service operations to satisfy customer needs, exceeding customer expectations
  • Manage the vehicle repair order process to ensure efficiency and effective processes
  • Market the department by developing and implementing a service department customer satisfaction and retention plan.
  • Recruit and select people against the job specifications and within the relevant company policies, using fair, objective criteria.
  • Manage the development and performance of staff.
  • Lead the team to develop and maintain positive working relationships and reach objectives.
  • Embrace the company business philosophy through values based management principles. Manage the physical resources, such as tools and equipment.
Requirements:Essential:
  • Matric Certificate
  • A Mechanical Engineering diploma or degree will be an advantage
  • Unendorsed driver’s license
  • Two years’ experience in the field in a management capacity
  • Experience in a commercial environment will be an advantage
  • Understanding of, and proven ability to achieve financial benchmarks and targets
  • Concern for risk management, key control, asset management
  • Knowledge of systems and service process procedures
  • Product knowledge
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