Dynamics Sales/Customer Service CRM Technician
The Legends Agency
- Cape Town, Western Cape
- Temporary
- Full-time
- Technical Proficiency: A solid understanding of Dynamics 365 is essential. Proficiency in configuring and customizing the Customer Service and Sales modules is needed.
- Sales and Service Process Optimization:
- Familiarity with sales processes, lead management, opportunity tracking, and pipeline management.
- Expertise in configuring workflows, automations, and business rules to streamline sales and service operations.
- Knowledge of Customer Service Workspace is a huge PLUS
- Problem-Solving Skills:
- Proactive identification of system issues, troubleshooting, and implementing solutions.
- Handling escalations and ensuring timely resolution of customer issues.
- Communication and Collaboration:
- Effective communication skills to collaborate with cross-functional teams, including sales, marketing, and IT.
- Ability to work closely with end-users, understanding their pain points, and providing timely support.