About the job Sales CoordinatorJob Description:Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.Requirements:
Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years' work related experience
Plan reading experience would be advantageous
Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
Above average numeric skills
Proven ability to provide exceptional Customer Service
Proven ability to work under pressure
Must be computer literate
Proven strong organising, planning and delegation skills
Customer Service- Effective Customer Service Desk Management- Record, follow up and resolve Customer Complaints- To ensure an efficient Customer Service at all times (all Customers are attended to)- Telephone etiquette (to ensure that all calls are answered within the required time)Store Standards- Effective management of the Ready for Business Checklists and - - processes with regards to area of responsibility and those of the -- General Assistant, Sales Advisors and Forklift Drivers.- Price changes to be implemented in line with advertised prices.- Implementation of planogramsPeople Management- Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities- Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.- Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)Safety (OHSA) Requirements- Ensure that safety standards are adhered to- Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.Security Awareness- Be aware of any suspicious people and / or activities in and outside the Store.- Password security
