
Spanish Speaking Live Chat Support Agent job – Competitive salary + benefits – Cape Town, South Africa
- Cape Town, Western Cape
- Permanent
- Full-time
- Respond to customer queries in Spanish through live chat in a timely, friendly, and professional manner
- Assist with account-related questions, platform navigation, and product details
- Troubleshoot issues and ensure customers feel heard and supported
- Work closely with other departments to escalate complex queries when needed
- Maintain accurate records of all interactions and follow internal procedures
- Stay informed about product updates, new features, and best practices
- Fluency in Spanish, both written and spoken
- Strong command of English for internal communication
- Excellent writing skills and fast, accurate typing
- Experience in customer service, live chat, or digital communication is an advantage
- Tech-savvy, quick to learn new systems, and adaptable
- A cool head under pressure, strong attention to detail, and a customer-first mindset
- Flexible with shifts (including evenings and weekends) and ready to thrive in a multicultural, digital environment