Sales Manager
Rhino Africa
- Cape Town, Western Cape
- Permanent
- Full-time
- Monitoring critical metrics and evaluating the performance of teams and individuals
- Identifying growth opportunities or knowledge gaps within the sales team and designing personal development plans for individuals
- Managing strategic departmental goals for example, the achievement of annual preferred supplier override agreements
- Developing and overseeing the implementation of repeat and referral reactivation
- Driving sales through constant coaching, motivation and feedback
- Developing and maintaining best practices and continually updating and recording processes
- Producing summary and bi-directional reporting and highlighting trends in sales team data
- Ensuring the sales team remains motivated and that the company culture and values are promoted
- Carrying out periodic performance management reviews on the team (quarterly or other)
- Overseeing operational capacity including the scheduling of leave cycles, shifts and absentees to enable optimal operations at all times
- Acting as the first level in vetting and resolving client and supplier service issues
- Supervising and ensuring fulfilment of administrative tasks: deposits, supplier payments, ad-hoc reporting, etc.
- Managing the entire client service cycle, including:
- Reviewing sales communications to ensure compliance with brand tone and client-centric approach
- Monitoring initial client contact, response time and content
- The active inclusion of sales tools (discounts, specials, etc.) during the quotation process
- Supervision of touch points from booking to post-travel
- Collaboration with the Concierge Manager regarding supervision of documents and dispatch output
- Oversee post-travel client feedback and build relationships
- Communication and content production, trade shows and any other responsibilities as designated by management
- Collaborating with the Product Team to plan educational requirements, capacity and site inspections
- Collaborating with Marketing for newsletters and content creation
- Preparing weekly sales meeting with sales teams including setting agendas, collating data and preparing all relevant information
- Preparing weekly team performance updates for the Revenue Manager
- Identifying PIPS and PDP in collaboration with the Revenue Manager
- Preparing Monthly sales reports on team performance against target
- A National Senior Certificate/Matric
- 3 to 5 years' experience in a senior sales leadership role with a proven track record of success within the tour operator environment.
- Based in Cape Town
- Experience working with Tour Operator Software (i.e. Kaptio, Tour Plan etc.)
- Experience working with Google Suite
- The ability to influence clients
- High level of client centricity
- Excellent people management skills
- Excellent change management skills
- Excellent communication skills
- The willingness to work flexible hours/shifts with changing working days/times
- An achievement oriented attitude with impeccable attention to detail
- Excellent time management skills and a highly reliable nature
- Diploma/Degree in Tourism
- Previously attended any leadership courses